Booking Communications

You have the ability to turn off communications on a per booking basis. You may want to do this for example if the booking was taken through an external listing website who will be handling the booking for you. To do this you will need to log into your admin and go to Bookings > Select a booking. Within the booking there is a Details/Edit section. You will find the check boxes to turn on/off reminders here, they will be ticked by default. Click Update once you are finished.

Reminders

The reminder emails including chasing payments, agreeing to terms and conditions, adding bedroom configurations and essentially anything that the guest will need to do themselves during the booking.

Updates

Update emails include any changes you make to the booking, for example adding an adjustment or changing the date. This notifies the guest of anything that you could change against a booking.

For the majority of bookings taken through the website we would highly recommend leaving these emails switched on in order to make the duration of the booking process seamless for both yourself and the guest/

To see emails that have been send to the guest go to Emails/Activity within the booking.