Booking Communications

You have the ability to turn off communications on a per booking basis. You may want to do this for example if the booking was taken through an external listing website who will be handling the booking for you.

Bookings > Select a booking > Details/Edit > Communication

Reminders

By unticking the Send Reminders field, the Lead Booker will no longer be sent automated emails related to their booking; such as:

  • Payment Reminders
  • Payment Overdue Reminder
  • Terms and Conditions Reminder
  • Security Deposit Reminder
  • Guest Information Reminder
  • Chargeable Extras Reminder
  • Configuration Reminder
  • Check In Details

Updates

Update emails include any changes you make to the booking, for example adding an adjustment or changing the date. This notifies the guest of anything that you could change against a booking.

For the majority of bookings taken through the website we would highly recommend leaving these emails switched on in order to make the duration of the booking process seamless for both yourself and the guest/

To see emails that have been send to the guest go to Emails/Activity within the booking.

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